Review… Report … Resolve …

Services

Management Support

Being the boss means the buck stops with you. But every day there are dozens of issues to untangle and staff problems to be resolved. It helps to have an experienced guide who’s been there before. Sometimes just talking through the issues with a critical independent outsider brings clarity. We help managers prioritize problems and implement their decisions.

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Workplace Investigations

We have helped a wide range of organisations solve problems ranging from complex multi-state inquiries to cases of individual misconduct. Our confidential review has been the first step in resolving seemingly intractable organisational problems.

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Conflict and Dispute Resolution

Unresolved conflict in the workplace adversely affects everyone it touches. It consumes management time and energy and undermines initiative. It increases absenteeism and staff turnover. At worst it can lead to legal action. How the organization responds is critical. Doing nothing is not an option.

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Governance Reviews

The relationship between the Chair, the Board and the CEO of every organisation is pivotal. But what do you do if your Chair/Board/CEO relationship isn’t working?

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Complaint Handling

Even the best organisations sometimes get it wrong. But it's how an organization deals with complaints that determines its reputation. We can help your organisation develop a complaint handling process that works for you and your clients and help train your staff to turn negative complaints into positive success stories.

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Performance Reviews that Work

Most organizations mandate performance review but most performance review templates are too long, too complicated and don't address the important issues. The best performance reviews are the starting point for a conversation about performance that aims to align the activity of the individual with' bigger picture' organisational goals.

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Being the boss means the buck stops with you. But every day there are dozens of issues to untangle and staff problems to be resolved. It helps to have an experienced guide who’s been there before. Sometimes just talking through the issues with an experienced independent outsider brings clarity. We help managers prioritize problems and implement their decisions.